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No. To set up WhatsApp Business API through Lalachat, you will NOT need to pay a monthly API provider fee but a WhatsApp messaging fee is charged per conversation. For Pro and Max plan users that are yearly subscribers, onboarding support will now include expert guidance throughout the completion of the official WhatsApp Business API application process, Lalachat account setup, to the management of Facebook Business Verification, along with a one-hour-long user training and chat backup.
When you exceed your customer contact limit, you will no longer be able to send messages to your contacts until the limit has been increased by upgrading your subscription plan.
Yes, we do! With our Chatbot and Automation Setup Support Plan, our dedicated onboarding team will guide your team on workflow customization, from staff permissions to customer flows and even automation rules. Contact us now to learn more about the pricing!
Yes! All yearly plan users will receive free onboarding support which includes guidance on WhatsApp Business API application and Facebook Business verification, Lalachat account setup, and 1-hour user training from our team of experts.
You’ll receive a reminder to upgrade when you near the limit. You will not be able to send broadcast messages once the limit is exceeded.
Most instant messaging channels do not have additional charges. However, some channels such as SMS and WhatsApp may incur additional fees for API setup and message quotas. Contact us to learn more!
Yes we do! We are an official WhatsApp Business Solution Provider (BSP). Lalachat always ensures that customers obtain the best pricing for a large volume of messages. You can also connect to multiple WhatsApp channels and own multiple official WhatsApp Business accounts (WABAs). Talk to our customer support team to see which one works best for you.
We accept all major credit cards through our accredited payment gateway partner, Stripe. We also offer alternative payment methods for invoices exceeding $10,000 USD. Talk to our team to learn more.
Plans can be cancelled at any time without incurring any cancellation fees and will no longer be renewed at the next renewal date. All data stored on your accounts will also be erased within 3 months or upon request.
Access our highest level of technical support with a dedicated escalation channel where issues can be resolved via service tickets, direct messaging, or additional callbacks. Your queries will be prioritized, and responses will be received in two to three hours as long as it falls from 10 am to 7 pm (UTC/GMT: +8:00) from Monday to Friday. If third-party software support is required, Lalachat will also deliver configuration guidance and troubleshooting assistance. Only yearly billing is accepted for this support plan.
